237 Tankerton Rd, Whitstable CT5 2AY, UK
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Customer service
Discounts and Special Offers
Insurance Quality
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1 comment

Update by user Jun 13, 2017

11.15pm awaiting for my insurance company to come and rescue me and the car....let's see what Northover cars provide tomorrow. Watch this space....as a good honest person if they provide a positive follow up I will post the outcome & resolve the post....but not until then....A very tired consumer had had a London commute at 6am in the morning ! Grrrrrrr

Original review posted by user Jun 13, 2017

Purchased our car on 4th February 2017......week 1 fault light...sent an email direct to them and no response. 3rd June car wouldn't start just as we were leaving at 4am for the airport , key wouldn't turn over....We took my husbands work van to the airport .car was stuck on our drive and Northover wouldn't help.

We were advised to purchase the ultimate cover warrant so we did, for what? The car wouldn't start, we re programmed the key, it started, got it off our drive and hey presto it wouldn't start again! No emergency number, ultimate warranty office hours only.....called out of hours mobile number for northover cars, yes at 10.45pm for help. Basically told he was in bed and would discuss the next day.

I am a lady on my own stranded and he couldn't help!

Where on earth is the ultimate warranty......angry angry angry....disgusting after service and care!!! Over £15,000 of nothing!

Product or Service Mentioned: Mercedes Benz Car.

Reason of review: Damaged or defective.

Company wrote 0 private or public responses to the review from Jun 13, 2017.
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London, England, United Kingdom #1341368

i cant wait to see what they say about this you can always go to the fos and complain or trading standers or call mister mathew northover himself to get this sorted but they don,t have there own workshops so they will be in the hands of another garage to fix it but give them a chance to fix it they should be bending over backward from there other reviews

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